NYC Marathon tracking tools malfunction, frustrating spectators
A technical breakdown impacted the official app and website for the New York City Marathon on Sunday, leaving millions of spectators unable to track runners during the event. A record 60,000 people participated in this year’s race.
Users encountered error messages and system failures while attempting to monitor the progress of participants. The New York Road Runners (NYRR), the organization responsible for the app, acknowledged the problems in response to criticism on X.
“We are working on this,” NYRR posted. They then provided a link to a functional live results page as an alternative.
Disappointed fans expressed their frustration online. One X user called the situation a “total embarrassment,” while another Reddit user noted similar issues occurred during last year’s marathon. “At what point do you not realize you need more hosting capacity…?” they asked.
The app typically offers real-time location updates and split times for runners, who are equipped with tracking devices throughout the race.
Source
“NYC Marathon app and website fail: 'Total embarrassment'”
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