AI agent adoption remains minimal for DoorDash orders
The integration of artificial intelligence into online services has been widespread, with many companies exploring how large language models (LLMs) can enhance customer experiences. However, adoption of AI agents for tasks like ordering food on DoorDash has been surprisingly limited.
During a third-quarter earnings call on Thursday, DoorDash co-founder and CEO Tony Xu addressed a question from an analyst, revealing that AI agents have generated “several hundred orders” on the platform since their introduction. Xu characterized this as a “very low use case,” especially considering DoorDash processed approximately 1 billion orders in the third quarter of 2026.
Xu suggested that AI agents could be valuable for complex purchases requiring significant deliberation. He envisions agents proactively assisting with “long consideration purchases” and major decisions. Nevertheless, he noted that simple tasks like ordering food are typically handled directly through DoorDash’s platform.
Source
“Basically no one is using AI agents for their DoorDash orders”
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